Contact and garden details
Your name, phone number, email, address, postcode, service request, visit preferences and notes help us answer a quote request and plan the work.
Plain EnglishNo account is needed to request a quote.
Relevant detailsWe use information to plan and provide garden work.
Your questionsContact us if you want to update or remove details.
The short version
Your information is used to look after your request and your garden.
When you request a quote, create a customer account or arrange work, we use the details you provide to reply, understand the garden, plan visits, keep service records and communicate about quotes, bookings and payments. We do not sell your personal information.
Information we may use01 / QUOTE REQUESTS 02 / OPTIONAL PHOTOS 03 / CUSTOMER ACCOUNTS
What is collected, and why.
Garden images and measurements
If you choose to add photos or use a garden-measurement tool, those details help explain the work, access and garden area. They are optional where the form says they are optional.
Quotes, jobs and messages
If you create a portal account, it lets you view and manage information connected to your garden care, such as quotes, bookings, invoices, messages and visit history.
How information is used
For the garden service you ask us to provide.
Replying to a quote or service request
We use the contact and garden details in your request to discuss the work, prepare a quote, ask useful follow-up questions and arrange a visit if you choose to proceed.
Planning and carrying out garden work
Address, access and garden information helps plan a safe, practical visit. Service, quote, booking and payment records help us manage the work you have asked us to do.
Online customer account and communications
If you use the portal, we use the email address and account information needed to show your own records and provide account updates. You do not need a portal account to ask for a quote or to hear back about it.
Service providers and tools
We use online systems that help operate the website, customer portal, storage, email, mapping and booking process. We only use the information needed for those functions.
How long information is kept
We keep quote and customer information for as long as it is needed to manage the service, keep appropriate business records and deal with questions about work completed. If you ask us to delete information, we will review the request and explain anything we need to retain.
Want to check or update your details?
Email or call Steven and explain what you need help with. We will use that request to review your information.